1) How are artworks packaged?
Packaging is chosen to suit each artwork’s dimensions, weight, materials and fragility. We use suitable boxes with soft separators or protective wrapping to help protect the work in transit. Read more about packaging and shipping.
2) When will my order arrive?
Delivery time depends on the destination, preparation of the artwork and shipping method. The general estimate is 5–30 days; this is not a guaranteed delivery window for every order. An estimated delivery time for your order will be provided when the invoice is issued. If you are buying for a particular occasion or date, please check with the gallery before confirming your order.
3) How can I track my order?
Tracking arrangements depend on the shipping method. Where the carrier provides tracking information, it will be shared through your account or by arrangement with the gallery. To enquire about an order, use our contact page and include your order number or the artwork details.
4) How much does shipping cost?
Shipping costs depend on the artwork’s dimensions and weight, the destination, packaging requirements and transport method. The shipping cost, method and estimated delivery time will be confirmed with you before the purchase is finalised and stated on the invoice.
5) Where can I find news about exhibitions, auctions and the gallery?
Follow the HICHAA Journal for gallery news and articles, and our exhibitions page (in Persian) for exhibition programmes. You can also follow HICHAA on Instagram. Dates and participation terms are announced separately for each programme.
6) Do I need an app to browse or buy artworks?
No. You can browse artworks and find information about buying directly on this website. Explore the artworks and read our buying guide. Contact the gallery if you need help choosing a work or placing an order.
7) How can I submit an artwork for consideration?
Use the artwork submission form to send information about the artist, details of the work and clear photographs. We will review the submission and contact you if further discussion is needed. Submitting a work does not in itself mean that it has been accepted for sale.
8) How do I choose art for my home, workplace or collection?
Tell us about your space, visual preferences, budget and reasons for buying. Read about our art advisory service, then contact the gallery to discuss suitable options. If you already have a particular work in mind, please include its artwork code.
9) Where can I check an artwork’s details and authenticity documentation?
Start with the information on the artwork’s page. Before buying, ask the gallery about the artwork record, certificate of authenticity and any documentation relating to that particular work. Our certificate of authenticity guide provides further information.
10) Can I choose art as a personal or corporate gift?
Yes. Browse our artistic gifts collection. Tell us about the recipient, budget, quantity and preferred delivery date so we can check availability and preparation and delivery arrangements. For corporate orders, please provide the required quantity and date from the outset.